Contact support
For sign-in problems, account questions, application issues, or safety concerns, email our support team.
Email supportInclude your device type, app version, and what happened. Never send your password, sign-in codes, or payment details. If the button does not open an email app, copy the address into your preferred email service.
Frequently asked questions
How do I apply for a job?
Sign in as a job seeker, open a job listing, and choose Apply. Complete the required information and attach a résumé if requested. You can review your applications in My Jobs.
How do I upload my résumé?
Open your profile, choose Edit Profile, and open the résumé section. You can also attach a PDF when applying for a job. Follow the file type and size limits shown in the app.
How do employers post jobs?
Sign in with an employer account and open your dashboard. Choose Post Job, enter the job details, and submit the listing. Manage listings and review applicants from your dashboard.
I cannot sign in. What should I do?
Use the same sign-in method you used to create your account. For email/password accounts, use Forgot Password on the login page and check your spam folder. If email verification is requested, follow the verification email. Contact support if you still cannot access your account.
Where can I find my conversations?
Open Messages to view your recruitment conversations. If the list is empty, you do not have any conversations available yet.
How do I use phone login?
On mobile, choose Create an account on the phone sign-in screen. Use a password with 8 or more characters including uppercase, lowercase, a number, and a symbol, accept the terms, and request an SMS code. Enter the six-digit code on the verification screen. Email login remains available below the phone form. Save your recovery codes afterward. Every phone login requires the password AND a fresh SMS code. Resetting a phone-login password requires a saved recovery code AND SMS verification; SMS alone is not enough. Already use email, Google, or Apple? Sign in that way and set up Phone login in Settings to keep the same account. Confirm your current login before replacing your number. Phone-only accounts cannot remove their only login method. Losing both your password and recovery codes, or access to your number, can prevent recovery. Never share passwords, SMS codes, or recovery codes, even with support.
Why have I not received an SMS code?
Phone signup and login support Ethiopian (+251) mobile numbers. Check the number carefully and use the correct phone-login password when signing in. Allow time for delivery and follow the wait or resend instructions on screen; repeated requests may be temporarily limited. Codes expire after five minutes. Existing email, Google, and Apple sign-in remain available if already set up for your account. Contact support if the problem continues, but never send us your password, verification code, or recovery codes.
How do I change the language?
Open Settings → Language and choose English or Amharic.
Delete your account
Open Settings → Delete Account in Sheba Jobs and follow the confirmation and identity-verification prompts. You do not need to email support to start deletion. Deletion is permanent; review the confirmation before continuing.
If you cannot access your account, email support for help. See our Privacy Policy for how account data is handled.
Report a listing or safety concern
Open the job listing and use the report option to flag a fake, misleading, or inappropriate job. In a conversation, use the message-options control to report an individual received message, or the conversation menu to block another participant. A copy of reported content is saved for authorised safety review. For other concerns, contact support. Never pay someone to apply for a job.
For an immediate threat or emergency, contact local emergency services.